Warranty / Policies
State Line Customs warrants to the ORIGINAL buyer of this lift kit that it is free from any defects in workmanship and material for the life time of the lift or until its sold, subject to the following conditions: a) The product is properly installed, used and maintained. b) Determination as to the existence and nature of any defect in workmanship or product shall be made by State Line Customs, and all such determination shall be final. c) If the unit has been modified in any way by any other party other than State Line Customs, the warranty shall be considered null and void. This warranty covers only parts MANUFACTURED AND REPLACED by State Line Customs with the exception of ball joints, bearings, hiem joints, and bushings. OEM parts are not covered under this warranty. Also not covered under this warranty: Repair or replacement following collision. d) Purchaser must have original invoice number, date, and this paper work. e) State Line Customs is not liable for any incidental or consequential damages. Also not covered are the labor and materials that may be necessary to remove a defective unit or to install a replacement unit. Shipping to and from Sate Line Customs is the responsibility of the consumer. THIS WARRANTY CANNOT BE TRANSFERRED AND IS ONLY VALID FOR THE ORIGINAL RETAIL PURCHASER. If all of the above terms are met, Sate Line Customs will replace the defective parts free of charge. There is no such warranty, expressed or implied, on the Gorilla Axles included with this lift kit. If the lift is equipped with Turner Cycles axles the axle components will be warranted for 1 year in the case of failure. Axles boots and bands are not covered by the warranty.
All products not stocked will be drop shipped from supplier or another warehouse. Product may be drop shipped with out notice! We hold no responsibility for shipments or ETA's on shipments. Holidays, weather, or any other cause may delay your packages 2-5 business days.
On any products shipped internationally we will give NO refund on shipped products or merchandise. We apologize for any inconvenience this may cause you. Also all duties will be the responsibility if the purchaser State Line Custom reserves the right to void the warranty at any time.
All returns for warranty must be pre-approved, with an RA number clearly displayed on the box. The return must be received by Stateline Customs, within 15 calendar days from the day the RA number is issued, otherwise the return will be refused. The RA number does not imply a replacement or refund on any product, but only that we will inspect the merchandise you purchased based on the claims you have made. Returns must be sent freight-prepaid, and insured by the sender. Original shipping and handling charges for returns are non-refundable. For orders outside the United States, any fees associated with customs or duties are non-refundable. All authorized returns must be accompanied by a photocopy of the customer's sales invoice, in original packaging, a written explanation of the problem, and a contact telephone where you can be reached. Items returned freight-collect or unauthorized will be refused. Customers must be aware that they will be subject to inbound and outbound freight to handle and / or process their warranty claim. We accept returns on new, un-installed, undamaged items in original packaging (all parts and paperwork must be included) within 14 days from the delivery date to the consumer. During this time period, a return authorization must be initiated by the consumer. After this time period, no return authorizations will be given. A returned authorization (RA) number must be issued before any returns can be made. Any return without an RA number will be refused or automatically assessed a 20% restocking fee less freight charges. It is the sole responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation. We assume no liability for costs or inconvenience incurred as a result of incorrect parts. If the installer/user damages these parts in an attempt to install them, we will access an appropriate fee determined by the extent of the incurred damage. We reserve the right to charge up to a 20% restocking fee for ANY and ALL returned items, regardless of reason, including but not limited to manufacturing defects.
Refused Shipments/ Order Cancellation:
Refused shipments are subject to a 20% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment, cancellation, or return will be subject to a 20% restocking fee and any freight charges incurred. For orders outside the United States, any fees associated with customs or duties are non-refundable.
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to package should be noted with carrier at the time of delivery if possible. We will not be responsible for damage claims made over 72 hours after delivery to the point of destination.
SLC will not warranty any powder coating of any kind. SLC will also not guarantee any color will match a previous coated color